Cancellation & Refund Policy (App Version)
Last Updated: March 2026
1. Booking Cancellations
Users can cancel bookings directly through the Athlete’s POV app under My Bookings. Refund eligibility depends on when the cancellation is made:
| Cancellation Time | Refund Eligibility |
|---|---|
| 24+ hours before booking | Full refund or platform credit (minus handling fee) |
| 6–24 hours before booking | Partial refund or credit (minus handling fee) |
| Less than 6 hours before booking | No refund |
The exact cancellation policy may vary depending on the venue or service provider.
2. Rescheduling
Some bookings may allow one-time rescheduling, subject to venue availability. Rescheduling must be done before the cancellation deadline.
3. Event & Tournament Registrations
For tournaments, leagues, or events:
- 7+ days before event: Partial refund may be issued (subject to a 10% administrative fee)
- Less than 7 days before event: No refund
If an event is cancelled by the organizer or Athlete’s POV, a full refund or credit may be provided.
4. Accidental Bookings
If a booking is made accidentally, users must contact support within 24 hours of the transaction. Refund eligibility will depend on whether the booking has been used.
5. Non-Refundable Situations
Refunds will generally not be issued for:
- No-shows
- Late cancellations
- Partially used services
- Scheduling conflicts by the user
6. Refund Processing
Approved refunds will be processed within 7–10 working days to the original payment method or as Athlete’s POV credits.
7. Policy Updates
Athlete’s POV reserves the right to update or modify this policy. Policies can change without notice.